Shipping Policy

Last Updated: March 2026

At Elarria, we are committed to delivering your orders safely and on time. This Shipping Policy outlines the terms related to shipping, delivery timelines, and order processing for our products, including Chandeliers, Premium Chandelier Fans, Panel Lights, and Magnetic Track Lights.

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1. Order Processing

• All orders are processed within 2–5 business days after payment confirmation
• Orders are not processed on Sundays or public holidays
• You will receive order confirmation and shipping details via email or SMS

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2. Shipping Charges

• We may offer free shipping on selected products or orders
• Shipping charges (if applicable) will be calculated at checkout
• Additional charges may apply for remote or special delivery locations

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3. Delivery Timeline

• Estimated delivery time: 5–10 business days (depending on location)
• Metro cities may receive faster delivery
• Remote areas may take longer

⚠️ Note: Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, or unforeseen circumstances.

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4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS
• You can track your order through the courier partner’s website

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5. Delivery Process

• Please ensure someone is available at the delivery address to receive the order
• For large items like chandeliers or fans, delivery may be limited to the ground floor, depending on courier policies

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6. Delayed or Failed Delivery

• If delivery is delayed, we will coordinate with the courier partner
• If delivery fails due to incorrect address or customer unavailability, re-delivery charges may apply

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7. Damaged Package

• Please check the package at the time of delivery
• If the package appears damaged, do not accept it or record an unboxing video
• Report the issue to us within 48 hours of delivery

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8. Serviceable Areas

• We currently ship across India
• For bulk or international orders, please contact us directly

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9. Contact Us

For any shipping-related queries, please contact:

Elarria
📍 Address: 140, Pocket-6, Sector-24, Rohini, New Delhi-110085, Delhi, North West Delhi
📞 Phone: +91-7985404176
📧 Email: Elarriagrace@gmail.com